Grady Management Inc

Conflict might be perceived as negative, but as the English philosopher David Hume claimed, “truth springs from argument amongst friends”. In fact, any team experiences conflict, disagreement and difficulties. Almost 30% of the decision-making processes end up in conflict, but the challenge for every team is how this conflict is solved and its conflict resolution strategies.

Different Types of Conflict

Conflict can occur in one of the following situations:

• Intrapersonal – conflict within oneself;
• Interpersonal – conflict between two individuals;
• Person-Group – conflict between one person and the rest of the group;
• Person-Organization – conflict between one person and the organization;
• Inter-Group – conflict between two groups;
• Group-Organization – conflict between a group and the organization;
• Inter-Organization – conflict between a two organization.

Conflict Management Styles

In their conflict resolution studies Thomas and Kilmann identified five modes that individuals use as conflict management strategies. The Thomas-Kilmann Conflict Mode Instrument or TKI is often used in problem solving and conflict resolution training:

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